Paving the way for co-design
Working with clients who struggle to be heard
Review of the organisations onboarding service provided the catalyst to design and set up a client consultation function from scratch.
People who were invited into the proccess are court ordered to use the service we were reviewing. Problems participants identified
The research plan to engage with clients started with those currently new to the service, through a list of both clients known to ongoing teams as well as clients who had provided feedback to the feedback team. By identifying these clients, I was able to randomly select clients of varying capacity, circumstance, age and stage of life. |
Methods
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